Customer Service

Change of Address

To change your address, download our Change of Address Form. You will need Adobe Reader to view or print the form. Complete the form and bring it in to one of our locations, or mail to:

RSNB Bank
Attn: Personal Banker
PO Box 880
Rock Springs, WY 82902-0880

For your security, a change of address cannot be made over the phone.

Reorder Checks

There are three convenient ways to reorder new checks:

• Visit one of our locations during business hours and make a request in person
• Complete the reorder form provided in your check book
• You can visit Deluxe to conveniently reorder new checks online

* If you have a free checking account, you need to contact a Personal Banker to reorder your free wallet style checks.

Request Copies of Checks

There are two ways to request copies of checks:

• Log on to Online Banking using your access ID and password.  Use the instructions below to print copies of your checks.
• Call or visit one of our locations during business hours and make a request. Fees may apply.

View or Print Copies of Checks Using Online Banking 

• Simply log on to Online Banking using your access ID and password.
• Select the account by clicking on the account number.
• Click on Transactions.
• In the Image Search box, enter a check number and click on Display.

The check will appear in a window. You may rotate, zoom, print or save the front or back of the check.

Request Statements

There are two ways to request copies of statements:

• For statements issued within the last year, logon to Online Banking using your access ID and password. Use the instructions below to print copies of your statements.
• Call or visit one of our locations during business hours and make a request. Fees may apply

View or Print Copies of Statements Using Online Banking 

• Log on to Online Banking using your access ID and password.
• Select an account by clicking on the account number.
• Click on Documents.
• In the drop-down list, select the type of document you would like to view. Enter a different date range if necessary.
• A list of statements will appear. Click on a statement from the list.

The statement will appear in a new browser window. Using your browser or Adobe Reader options, you may save or print a copy of the statement.